Being exposed to ATT’s latest attempt to remove the archaic human from their ‘customer service’ process, I had a stroke of genius. What if our next president created new jobs by staffing all of these poor corporation’s (ATT, Verizon, and a thousand others) call centers with real, breathing creatures instead of repaving the roads. I get frustrated by the occasional pothole, don’t get me wrong. But not nearly as bitter and verbally violent as I do with the horrible voice recognition software these companies use. Just a #&*$ing idea.
December 26, 2008