Most clients aren’t a-holes.

Ever since I started working on the web, I’ve heard about crazy-ass, gun slinging clients who are reckless decision makers and tyrants with their dollars. I’m puzzled but happy to report that 10 years on, I still haven’t met one. Every time I’ve been exposed to their “feckless rants” they appear to be reasonable people with reasonable expectations. My conclusion is that perceptions and second hand accounts of conversations are literally the devil in the details. All the more reason for direct transparency via Basecamp and, god forbid, including the people doing the work in the discussions.